Frequently Asked Questions
During high activity hours of the day, sometime a email or sms may take 2-4 hours to make it to your inbox. Please wait and see if you receive the confirmation email soon or get in touch with us through our support page and we will be happy to assist you in such case.
Yes it is necessary for you to have an NFC enabled smartphone to use the TapCard to set-up the card. If you don't have the NFC card, we can send you pre-activated card on request.
Its good to share information by tapping the TAPCARD on NFC enabled smart phones. For that, the other person should have NFC enabled phones in order to receive your information. Almost all latest smartphones have NFC these days. However, you can share information via QR code also for users who don't have NFC enabled smartphones.
Please choose QR specific design to have QR code printed on the card.
If there's any issue with the card as its not working as expected, then we offer free replacement of non-functional card. However card should not be damaged due to mis-handling as it may laps the warranty.
We offer multiple modes of communication to resolve your queries on our support page. Please choose your desired mode of communication and get it touch with us. We would be happy to provide you the personal assistance you require.
Certainly not. TapCard comes with a functionality to create multiple profiles in the app and switch to your desired profile as and when required.
Your active profile will be shared with the user on Tap of your TapCard.
No issues at all. Login to your app. Activate the desired profile and click on "Share" button to share your business profile via WhatsApp, email, SMS and other possible platforms available on your phone.
All cards are 100% water proof and can be sanitized easily. There will not be any harm to the card and its functionality.
Just light water is ok. . . but we hope, you aren't gonna wash it with any hard material :)
TapCards do not have any limitation on validity.
It lasts for a lifetime.
If your TapCard gets stolen, you can go to your MyTapCard app and remove/delete all the profiles you had created. It will be deleted from server and will be inaccessible in the card.
MyTapCard is based on NFC (Near-Field Communication) Technology for contactless exchange of your contact details with just a tap.
